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Facilitator Summary for September S.

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Location
Metro AreaSanta Monica, CA  
Miles From Metro Area15 
Facilitation Credentials
DesignationFacilitator 
Year Began Facilitation1992 
Certified Master Year 
Associate Master Year 
IAF Certified Year 
Certified Training Year 
Daily Billing Rate$2,600 
Non-Profit/Govt Billing Rate$2,080 
Core Service Areas
1.Consulting: Coaching – Executive 
2.Consulting: Change Management 
3.Consulting: Process Improvement 
4.Consulting: Performance Consulting 
5.Consulting: Meeting Facilitation 
Standard Bio
September is one of Leadership Strategies’ West Coast Core Facilitators and a certified instructor for our flagship facilitation course, The Effective Facilitator. She has experience facilitating all levels of organizations from executives, department/process teams, salaried staff, to hourly operations employees. September has over 20 years of corporate, consulting, and coaching experience with small, medium, and Fortune 500 companies. September owns a consulting and executive coaching firm on the West Coast. She works closely with executives on initiatives geared towards improving performance and profitability including: Strategy Management (assessing and optimizing organizational design and alignment); Process & Performance Management (re-engineering, sales transformation, ABC, balanced scorecards); People Management (compensation & rewards, job fit, performance measurement, high impact teams, leadership and management development, coaching); Strategic planning facilitation; and Change Management. Her clients range from $3 M to $11 B in revenue. Prior to starting her own consulting business, North Star Partners, LLC, September was a Senior Manager at Ernst & Young LLP, in the management consulting practice. She delivered process re-engineering and performance management services, including engagement and project management, to Fortune 100 consulting clients in the U.S. and Europe. September also served as the Ernst & Young’s National Cost and Performance Improvement Service Line Leader with responsibility for creating, launching, and training performance management consulting services throughout E&Y offices in the United States. From 1997-2000 September lead E&Y’s Entrepreneurial and Middle Market Consulting Practice in Phoenix, Arizona. Prior to Ernst & Young, she was a financial and cost analyst with Ford Motor Company. September has a MBA from the University of Michigan and certifications in Change Management, Neuro-Linguistic Programming, and Coaching. Her rare combination of both people and operations helps companies achieve dramatic bottom-line business results. September has an in-depth understanding of resistance to change with proven, yet uncommon techniques for eliminating it. She applies this knowledge to accomplish rapid personal, team, and organizational improvements. September’s passion is to serve as a creative, knowledgeable business change advisor for executives ready to blow the doors off business as usual.

Facilitation Style
September is gifted in her ability to deliver her faciliation style in a way that matches the purpose, content, and attendees of the faciliated event. Because of her experience working with executives on strategic issues she has strong executive presence when working with executive teams and board directors. And from experience analyzing processes with middle managers and employees, she is equally capable of interacting successfully and comfortably with them. September has a dynamic presence and her facilitation events are consistently well structured, yet flexible to ensure you get the outcome your are expecting.
Service Area Expertise
Service Self Rating Last Engagement Sample Clients Bio
Consulting: Change Management  3.5 Proficient+  2008  Office Depot, International Harvester/Navistar, AutoZone, Power Lift, Whirlpool  Prosci Certification in Change Management Master Neuro-linguistic Programming Practitioner - the science of how people think, learn, and change. And the art of identifying the root causes of resistant behavior and proven techniques for eliminating it. Master in Time Line techniques and creative visualization - rapid personal and group change technoogy to increase motivation and reduce resistance to change. Removing executive team misalignments around change initiative; Boosting key executive sponsor leadership skills; Improving sponsor public speaking and presentation skills; Heightening the awareness, urgency, and desire stages for more employee buy-in; Improving change management team selection and rapport skills; Facilitating faster project implementation by reducing and/or avoiding middle management resistance, Enhancing mid-manager listening and speaking communication skills to boost employee participation in change efforts.  
Consulting: Coaching – Executive  4.0 Expert - 5 or more engagements; can train others  2008  Withheld for Privacy  Certified Master Neuro-Linguistic Programming Coach Coaching clients since 2004 Boosting leadership skills; Improving public speaking and presentation skills; Enhancing manager listening and speaking communication skills; Resolving work/family conflicts; Shifting clients from blame to accountability; Aligning values and priorities between 2 or more individuals; Enhancing personal managerial skills, Teaching rapport skills to sales teams; Improving team performance; Teaching clients how to set goals and helping them remove personal obstacles; Improving client work performance.  
Consulting: Meeting Facilitation  4.0 Expert - 5 or more engagements; can train others  2008  Autozone, Whirlpool, Office Depot, Navistar, Power Lift, Pharmavite  Trained by Ernst & Young's internal training programs. Faciliated over 100 sessions for process improvement, visioning, strategy retreats and more 
Consulting: Performance Consulting  4.0 Expert - 5 or more engagements; can train others  2005  Whirlpool, Navistar, AutoZone, Pharmavite  Former leader of Ernst & Young's National Cost and Performance Improvement Service Line. Responsible for creating, launching, and training performance management consulting service products throughout E&Y offices in the United States.  
Consulting: Process Improvement  4.0 Expert - 5 or more engagements; can train others  2007  Office Depot, Navistar, Sears  Conducted current state process analysis and future state visioning to eliminate/minimize inefficiencies, reduce cycle times and improve quality. Additional experience in clarifying process roles, creating new role responsibilities, optimizing teams, and prioritizing process improvements Graduated from Michael Hammers process re-engineering programs.  
Projects
Service Industry Engagement Title Engagement Date Organization
Consulting: Process Improvement  Wholesale/Retail  Sales and Service Transformation  1/1/2000  Power Lift Corporation 
Consulting: Process Improvement  Wholesale/Retail  Coupon Process Implementation  1/1/2002  Office Depot 
Consulting: Process Improvement  Wholesale/Retail  New Store Development Process Improvements  1/1/2003  Office Depot 
Consulting: Process Improvement  Wholesale/Retail  Money Card Product Launch  6/1/2004  Office Depot 
Consulting: Performance Consulting  Manufacturing  Finance Re-engineering  6/1/1997  International Harvester/Navistar 
Consulting: Performance Consulting  Manufacturing  Activty Based Costing Program Implementation  1/1/1998  International Harvester/Navistar 
Consulting: Coaching – Executive    Coaching   1/1/2008  Independent Clients 
Consulting: Training Customization  Associations  Buying Styles Workshop  3/9/2009  Vistage International  
Consulting: Project Management  Wholesale/Retail  Program Management Office Installation  6/1/2000  Office Depot 
Training: Leadership Development  Health Care  Leadership Training/Coaching  10/5/2009  Outcomes, Inc. 
Training: Effective Facilitator    Facilitator Training  9/28/2009  Public Class 
Consulting: Performance Consulting  Manufacturing  European Activity Based Costing Implementation  6/1/1996  Whirlpool 
Training: Effective Facilitator    Trainer  11/24/2008  Leadership Strategy Public Class 
Training: Effective Facilitator    Trainer  12/7/2008  Leadership Strategies Public Class 
Training: Engagement Strategies  Other Non-Profits  Engaging a group   3/17/2010  Patient Mentor 
Client feedback received on this project:
Rating for this facilitator: Highly Satisfied
Satisfaction with outcome: Highly Satisfied
Overall satisfaction: Highly Satisfied
Would recommend this facilitator: Yes
Client comments:
References
Service Industry Engagement Title Last Engagement Client Organization

 

 
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